Knowledge Base
Search our Knowledge Base of frequently asked questions.
FAQs - Registration and login
- I do not have a username, but I would like to use safeMedicate.
- I can log in, but I am receiving an Account Expired message.
- I have been given my username, but I do not have a registration key.
- When I launch a program, I get a blank screen.
- Why do you need my email address?
- When registering my username, the system says my email choices must match.
FAQs - Assessments
- How do I print my assessment results from ADA?
- I have to undertake an Assessment, but I have not been given a password.
- I need to take an assessment and I have a password, but my password doesn't work.
- I need to take an assessment and I have a password, but when I go to Assessments, a message says NO ASSESSMENT BOOKED.
August 1st release transition arrangements (standard/student users)
- Why is my usage history in the new system different to that in the old?
- How do I take practice assessments in the new version?
- When will the new release of safeMedicate be launched?
- I am an existing user of safeMedicate, how will I login to the new system on or after August 1st?
- Will the old (current) system still be available after August 1st?
- When I login to the new system for the first time, I am prompted to transfer my data from the old system. What does this mean?
August 1st Release Transition Arrangements (Administrator Users)
- How long will the old system still be available to me?
- I have already scheduled assessments in the old system to run after the release of the new system on August 1st. Will these bookings be automatically transferred to the new system?
- Can I switch between using the new and old systems?
- Will the old (current) system still be available after August 1st.
- I am an existing Admin user of safeMedicate, how will I login to the new system on or after August 1st?
- When will the new release of safeMedicate be launched?