Cannot log in: "The username or password is not correct."

Enter the email address and password EXACTLY as you recorded them. Do not add extra spaces before or after your entry. The Password field is case-sensitive, so by sure your CAP LOCKS are OFF. 

If you forgot your password, click the Forgotten your password? link and one will be sent to the recorded email address. Check your Spam/Junk folder for the automated response. 

If the automated response is blocked from your email account, please complete and submit a support request to have this information sent to you.

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